Solutions

Smooth Ride Service - Less Stress, Less Hassle

We understand that you want to run your business and not the technology. You want your e-mail to work, your website to be available and most importantly you don't want a technology problem to get in the way of supporting your customers. All the computers are just a means to an end.

Irides' Smooth Ride Service is what you need. We take the time to understand your business and get to know your people and how they work. This achieves two thing: it allows us to specify, install and operate the right technology for your business and it ensures that Irides works seamlessly with your team.

Focused on the Technology for Your Business

First and foremost, the entire Irides' team is focused on understanding and meeting your business needs. Our seasoned engineers learn your business model and goals and, of course, your technology environment. With large providers you can easily get lost in the shuffle. With Irides, you get the infrastructure of a large provider but the personalized support and nimbleness of a smaller company that caters to your needs.

We will:

Provide you with reliable, secure customized technology that meets your business needs.
This includes our hosting environment (redundant power, cooling, connectivity) and your dedicated equipment.
Define clear service levels (through an Service Level Agreement or SLA) and deliver them.
Irides commits to 99.99% availability on the systems we managed. But our service commitment means more than keeping your systems up and running. It also includes the basics of responding to e-mails, answering the phone and resolving both routine and urgent tickets promptly.
Make the information about your service available to you.
This includes delivering comprehensive, real-time information about your service securely through the web and preparing a regular analysis of your service so that you can see the bigger picture of how your technology is working.
Make it easy to contact us 24/7.
You can contact us by phone, e-mail or through the MyIrides portal any time of the day or night. We also make sure that when you do contact us, that the person you talk to knows who you are and how the technology that we manage supports your business.

Less Stress, Less Hassle

The whole Irides' team will work to keep the technology for your business up and running. We do this for many organizations both large and small and we can do it for you.

Our Smooth Ride Service gives us a better than 95% renewal rate.